Delivery & Returns


FREE for subscriptions and orders over £20.

How much is the delivery charge?

Delivery within the UK is charged at £2.99 for orders under £20. Postage is FREE for all orders over £20 and all subscription orders over £15.

How long will my delivery take?

All items are posted using standard delivery, where we aim to deliver goods within 3-5 working days.

Please note, whilst we endeavour to deliver orders within the stated delivery times, delays caused may be beyond our control and due to our individual delivery services.

Need help?

Should you experience any issues with delivery or require assistance with your order please get in touch with our Help Team and they will happily assist you. To contact us, please email or call 0800 4402 888


We’re sure you’re going to love your purchase.

If for any reason you are not completely satisfied, simply contact us before returning your goods and we’ll confirm what’s required to send them back for a full refund.

Can I return items I do not want?

Of course! Whenever you buy supplements from us, you have the benefit of our "Feel the Difference in 30 Days - 100% Money Back Guarantee”.

How do I return unwanted or faulty items?

If you try our Primal Living supplements and don’t feel the difference, they’ve arrived faulty (oops) or you’ve just changed your mind, just let us know within 30 days of receiving the goods, and return the original packaging with your order number and receipt of goods as proof of purchase.

You can contact us on email,, or give us a call on 0800 4402 888. Our returns address is:

Primal Living, Unit 2D, Eagle Road, Redditch, B98 9HF

How long will it take for my return to be processed?

We will process your refund within a maximum of 30 days of receiving your returned Goods into our warehouse located in the United Kingdom, but please remember that we do not refund the cost of the original delivery charges or the return delivery charges.

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